Every product purchased from KLTFILM comes with a 30 days limited warranty. The warranty applies to products that have been confirmed as damaged, incomplete or mistaken (i.e. we sent the wrong product) by us, which may be replaced, exchanged or returned for a full refund at our sole discretion.
Our return policy in case of warranty incident lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Any returns that fall outside the categories described above (damaged, incomplete or mistaken), may be returned or exchanged within thirty days of shipment only if the product is complete and unused. These returns will be subject to a 15% restocking fee (after any applicable taxes) and all return shipping charges are paid for by the customer. Refunds or exchanges will be issued as soon as we confirms receipt of the returned order.
To request a return, you need to send a reclamation letter to info@kltfilm.com. Your letter should contain a detailed explanation of a problem, photos / videos.
We do not refund the shipping cost.
Shipping
In case of reclamation approval, the items should be mailed to the following address:
Bao Cheng Creative Industrial Park, No. 18 Xia Heng 1st Road, Li Shui Town, Nan Hai District, Foshan City, 528244,Guangdong Province, China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
